Focus Sync not working after upgrade(?) to 3.4 - Ford SYNC Forum -

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Focus Sync not working after upgrade(?) to 3.4


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#1 Trev.a



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Posted 23 October 2020 - 01:39 PM

My Focus MK4 hit its second birthday on 17/10/2020.  Around 1/10/2020 my Sync system appears to have automatically updated from Sync 3.3 to 3.4 (automatic updates was turned on as they have been since I got it).
Because Ford notified me that the Live Traffic notifications would stop, I signed up for the monthly fee to keep them going but have not had time to check they are still active, however, I now seem to be having problems.
1.  I have now found Ford Pass no longer works.
2.  If I logon to my Ford Account it shows my software is up to date but there is a notification a map update is available.  I can't find where this is.
3.  I keep a USB stick plugged in the car but although I can Browse the stick and play songs from the screen, voice control will respond to browse requests, either with Artist or Album qualifier but ignores a request to play any voice commands to play a song, and if I try to select a track using voice commands (Play ‘song name’), the screen flashes quickly and it continues playing whatever track was already playing.
Other features seem to be ok. I can make calls, have messages read to me, change sources etc. all with voice commands.
Is there anybody who can help me with this please?  Is there a subscription I've missed, does Sync 3.4 require a different format or TAGs to use voice commands to select a song, could it be a setup issue, or is Sync 3.4 just full of bugs and not working?  I would love to return to Sync 3.3 - any way to do this?

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